Privacy Policy

Recharge NG - MTN & Airtel Recharge Cards

Effective Date: July 24, 2025
Last Updated: July 24, 2025

📱 TELECOMMUNICATIONS SERVICES PRIVACY NOTICE

Recharge NG is a mobile telecommunications service platform that provides convenient access to MTN and Airtel recharge cards. We are committed to protecting your privacy while delivering reliable recharge services with minimal data collection requirements.

This Privacy Policy explains how we collect, use, protect, and manage your personal information when you use the Recharge NG mobile application (the "App") for purchasing MTN and Airtel recharge cards.

🛡️ Minimal Data Collection Approach

Privacy by Design: Recharge NG follows a minimal data collection approach. We only collect the essential information needed to provide you with recharge services and create your account. No financial information, phone numbers, or sensitive personal data is required.

1. Information We Collect

To provide recharge services and maintain your account, we collect only the following basic information:

Information Type	Purpose	Collection Status
Full Name	Account identification, personalized service, and customer support	Required
Email Address	Account management, service notifications, and communication	Required
Gender	Service personalization and demographic insights for service improvement	Required

📊 What We Don't Collect

Unlike many apps, Recharge NG does NOT collect:

Phone Numbers: We don't require your mobile number for registration
Financial Information: No credit card, bank account, or payment details stored
Location Data: We don't track your physical location
Device Information: No device IDs, advertising IDs, or technical specifications
Social Media Data: No social media profiles or connections
Browsing History: No tracking of your internet activities

2. How We Use Your Information

Your personal information is used exclusively for the following purposes:

Account Management: Creating and maintaining your Recharge NG account
Service Delivery: Processing and delivering MTN and Airtel recharge cards
Personalization: Providing a personalized user experience based on your preferences
Communication: Sending service updates, promotional offers, and important notifications
Customer Support: Responding to your inquiries and resolving service issues
Service Improvement: Analyzing usage patterns to enhance app functionality
Quality Assurance: Ensuring reliable and efficient recharge services

Recharge-Specific Usage: Your information helps us provide quick access to recharge cards, remember your preferences, and ensure you receive the best possible service experience.

3. Data Sharing and Disclosure

We respect your privacy and limit data sharing to essential business purposes:

Telecommunications Partners: Basic information shared with MTN and Airtel for recharge processing (name only)
Service Providers: Trusted third parties who help operate our platform under strict confidentiality agreements
Legal Compliance: Disclosure when required by Nigerian law or valid legal processes
Business Protection: Sharing necessary information to prevent fraud or protect our legitimate business interests
User Consent: Any other sharing only with your explicit consent

We Never: Sell your personal information to marketers, share your email for spam purposes, or disclose your information for advertising without your consent.

4. Data Security and Protection

We implement industry-standard security measures to protect your information:

Encryption: All data encrypted during transmission and storage
Secure Servers: Protected server infrastructure with regular security updates
Access Controls: Limited employee access on a need-to-know basis
Regular Monitoring: Continuous monitoring for unauthorized access attempts
Security Audits: Periodic security assessments and improvements
Data Minimization: Collecting only necessary information reduces security risks

5. Data Retention

We retain your information only as long as necessary:

Active Accounts: Information retained while your account is active
Service Records: Transaction history retained for 3 years for customer support purposes
Closed Accounts: Most personal data deleted within 30 days of account closure
Legal Requirements: Some information may be retained longer if required by law
Marketing Communications: Email preferences retained until you unsubscribe

📋 Regulatory Compliance

Recharge NG complies with applicable Nigerian regulations:

Nigeria Data Protection Regulation (NDPR) - Data Protection Requirements
Nigerian Communications Commission (NCC) - Telecommunications Guidelines
Consumer Protection Regulations - Consumer Rights and Privacy

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request access to your personal information stored in our systems
Correction: Update or correct inaccurate information in your profile
Deletion: Request deletion of your account and associated data
Data Portability: Request a copy of your data in a portable format
Communication Preferences: Choose which communications you want to receive
Account Control: Manage your account settings and preferences

7. Marketing and Communications

We may use your email address to send you:

Service updates and important notifications
Promotional offers for recharge cards and discounts
New feature announcements and app updates
Customer satisfaction surveys (optional)

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or updating your preferences in the app.

8. Children's Privacy

Recharge NG is intended for users 13 years and older. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will delete it immediately.

9. Changes to This Privacy Policy

We may update this policy to reflect service changes or legal requirements. You will be notified through:

Email notifications to your registered email address
In-app notifications when you next access the service
Posted notice on our app store listing

Contact Us - Recharge NG Privacy Team

For privacy questions, data requests, or to exercise your rights:

Recharge NG Privacy Team
Email: privacy@rechargeng.com
Support Email: support@rechargeng.com

Response Time: We aim to respond to all privacy inquiries within 72 hours.

10. Governing Law

This Privacy Policy is governed by Nigerian law, including the Nigeria Data Protection Regulation (NDPR) and other applicable regulations. Any disputes will be resolved through Nigerian legal procedures.